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Returns and Exchanges

Returns Policy

All returns must be placed within 10 days of the purchase date.

We believe in the quality of our products and hand check all garments before sending anything out to our customers. However, in the slim chance you do receive something from us that is flawed, dirty or faulty we will pay for the return shipping of the item and either arrange a full refund or an exchange - whichever you would prefer. Refunds or exchanges will not be accepted if the fault was caused by the customer.

Refunds are not available on sale goods.

Please contact us prior to sending any items back. Then please send your items to:

The Baby's Room
38 Nicholson Road
Wellington 6035

Exchange Policy

If for any reason you simply change your mind on your order, we will be happy to exchange it for up to 10 days. The garments must be in brand new condition and have the original labels still attached. You will be responsible to pay for the return shipping of the item. No exchange will be arranged until we have received the returned item. Please note that we can not refund you for any shipping costs that you may have been charged with your original order.

Exchanges are not available on sale goods.

These terms do not affect the rights you have under the Consumer Guarantees Act (1993).