Shipping and Delivery
Within New Zealand
For orders being sent within New Zealand, we have free shipping if you have spent $150 or more after any discounts. Orders under $150 have a flat-rate tracked shipping fee of $7.50.
Express service costs $15 for orders under $150 and $9 for over $150, and you can select this at checkout.
We aim to process your order quickly and dispatch it by the next working day (Monday to Friday) where possible. All orders are sent by New Zealand Post or Pass the Parcel for NZ deliveries and are tracked and traceable. These can be delivered to rural, household and business addresses and post office boxes.
For international orders, prices vary. We use International Air Standard Post (Par Avion). Delivery times due to Covid-19 can vary. Usually 10 working days for Australia, 20 working days to EU countries and North America and 20+ working days to the Rest of The World. Covid-19 and holiday times do have an impact on this, so please factor this in when ordering.
We do have courier options for Australia, UK, USA and Europe. These can be selected at checkout.
Missing Orders - In the rare event that a parcel goes missing, it takes some time for compensation to be issued. Both The Baby's Room and you the customer, need to work through the claims process.
Import Tax or duties may have to be paid in your country. This is not included in the shipping price and is not the responsibility of The Baby's Room. Each country has its own import tax protocols.
From time to time we will make an offer which will be in the form of a discount code to apply to an order. Only one discount code per order is allowed. Multiple offers cannot be used for one order. Discounts are not applicable on gift voucher purchases.
We use a secure DPS system and do not hold your credit card details on our server, on our web hosts server or in our system. Prices are in NZ dollars and include GST (New Zealand goods and services tax of 15%).
Your name and contact details are only used by us. We do not pass on our customers details to any third party. You can request a your datafile at anytime by emailing us at firstname.lastname@example.org and we will email it back to you.
We make an effort to bring you a great product range. Very rarely do we have difficulties with availability. If this should arise, we will advise you as to when we estimate the product is likely to be ready and will email you to see if you want to back-order the product, hold the order or we can suggest possible alternatives. Please note that items saved in the shopping cart clear every evening.